Treating Our Customers Fairly

At Beacon we are constantly striving to become the leading financial services group, offering the highest level of customer service possible through committed and skilled professionals.

Our Treating Customers Fairly Commitment:

“Treating Customers Fairly (TCF) is an initiative that seeks the fair treatment of customers throughout. TCF is at the forefront of everything we do to ensure we put your demands, needs and requirements first”.

Treating Customers Fairly (TCF) seeks to create a ‘customer-centred culture’ within individual businesses, and the industry as a whole. It is governed and driven by our regulator the Financial Services Authority.

Specifically TCF aims to:

• Help customers fully understand the features, benefits, risks and costs of the financial products they buy
• Ensure the sale of suitable products through appropriate advice which fully takes into account the individual’s needs and circumstances
• Ensure that advertisements are appropriate, easy to understand and deliver on what they promise
• Ensure customers receive clear information and are kept suitably informed before, during and after the point of the sale
• Ensure that customers do not face unreasonable barriers if they want to make a complaint

What does TCF mean for You?

• Confidence that you are dealing with a firm where the fair treatment of customers is central to the way we operate
• Products and services provided are designed to meet your needs
• Clear information provided at all times
• Products and services that deliver as we have led you to expect
• A simple, fair and straightforward complaints process, where the need arises

Key Benefits of TCF…

• Enhanced customer service
• Improved confidence and security
• Every individual within Beacon has a responsibility for the delivery of this enhanced customer service